预订条款与退款政策

本公司 Beyond Travel & Tours Sdn Bhd 所提供之旅游产品为综合旅游配套（Tour Package），包含多项由不同供应商提供的服务，包括但不限于：机票、酒店、交通安排、车辆租赁、门票及其他旅游相关服务。

客户所支付之费用为整体配套价格（Package Price），并非各单项服务之代订费用。所有刊登价格以出版时为准，如遇机票、酒店、汇率或政府税调整，本公司保留调价权利，并将在确认前知会客户。

Beyond Travel & Tours Sdn Bhd provides tour packages consisting of multiple travel services including flights, accommodation, transportation, vehicle rental, attraction tickets and other travel arrangements. The price paid by the customer represents the total package price, not the individual cost of each service. All published prices are current at time of issue. The company reserves the right to adjust prices due to changes in airfares, hotel rates, exchange rates or government taxes, with prior notification before confirmation.

预订时须支付最高每人配套费用 25% 作为订金。余款须于出发日期前完成缴清：

A maximum deposit of 25% of the tour fare per person is required. The balance must be paid within 14 working days (FIT) or 21 working days (Group) before departure. Failure to comply may result in cancellation and forfeiture of deposit.

* 工作天 / Working days：周一至周五，上午9时至下午6时（公共假期除外）。
** 本公司保留按配套性质（如邮轮、特定航班）收取更高订金的权利。

For FIT packages: RM50.00 per person per change after confirmation. No changes accepted within 8 working days of departure. For group packages: no changes within 14 working days. Changing the entire reservation constitutes a cancellation.

所有取消申请须以书面形式通知本公司，以避免任何误解。

All cancellations must be submitted in writing to avoid any misunderstanding.

每位旅客须确保持有以下有效文件：

Each tour member must ensure they hold the following valid documents:

本公司将协助告知所需文件，并在可能情况下协助申请签证，但不保证签证获批。签证费及服务费由旅客自行承担。

The company will advise on required documents and assist with visa applications where possible, but cannot guarantee approval. All visa fees and service charges are borne by the tour member.

如签证申请被拒，本公司将在扣除行政费用后退还配套费用。如旅客因持有不当文件、违禁物品或其他个人原因被拒绝入境，本公司概不负责。

If a visa application is rejected, a refund of tour fare will be made less administrative fees. The company shall not be held responsible for any refusal of entry due to improper travel documents, possession of prohibited items, or other personal causes.

如因航班时间调整、当地情况或其他实际因素影响，本公司保留在必要时对景点、酒店或路线作出相应调整的权利，并将安排同等替代方案。

Airlines schedules or local conditions may require sightseeing tours, hotels or routes to be changed. Should this occur, the company shall make suitable alternative arrangements subject to local conditions.

本公司亦保留拒绝或撤销可能危害其他旅客健康、安全或影响旅游体验之人士参团的权利。如有此情况发生，本公司将退还该旅客尚未使用之费用，扣除行政及已发生费用。

The company reserves the right to cancel or withdraw any itinerary, or to decline any person from being a tour member if their presence is likely to endanger the health, safety or comfort of others. In such cases, the company's sole liability shall be to refund moneys paid less amounts for services already utilized and any administrative fees.

如因人数不足、无法确保座位或住宿，本公司须取消团体行程时，将给予以下赔偿：

In the event of cancellation by the company due to insufficient passengers or inability to secure seats or accommodation, the following compensation will apply:

如因不可抗力因素取消，本公司将推荐替代行程。如旅客不接受替代方案，将退还已付款项（扣除行政费）。

For cancellations due to force majeure or other circumstances beyond the company's control, alternative tours will be recommended. Should any passenger decline the alternative, all moneys paid less administrative fees will be refunded.

本公司与供应商之间的合作价格、采购成本及合同条款均属于商业机密（Confidential Commercial Information）。因此，本公司恕无法向客户提供：

Pricing agreements, procurement costs and contractual terms between Beyond Travel & Tours Sdn Bhd and its suppliers are considered Confidential Commercial Information. Therefore, the company is unable to disclose the following to customers:

若因以下情况导致行程无法进行，本公司将尽力协助客户与供应商协调，但退款仍须依照供应商政策执行：

If the trip cannot proceed due to any of the following circumstances, Beyond Travel & Tours Sdn Bhd will assist customers in coordinating with suppliers. However, refunds remain subject to the respective supplier's refund policy: